InstaMed Pharmaceuticals – Return & Refund Policy
30-Day Money-Back GuaranteeInstamed Pharmaceuticals, Inc. (“InstaMed” or “the Company”) offers a 30-day money-back guarantee on eligible products purchased directly from InstaMed.
Customers may request a refund within 30 days of the shipment date if they are not satisfied with the product and provide a reason for the return. Due to biological and individual variability, responses to supplements and peptide products may differ between individuals.Refunds will be issued for the purchase price of the product only, excluding shipping and handling charges.
Customers may request a refund within 30 days of the shipment date if they are not satisfied with the product and provide a reason for the return. Due to biological and individual variability, responses to supplements and peptide products may differ between individuals.Refunds will be issued for the purchase price of the product only, excluding shipping and handling charges.
Products Not Eligible for Refund
Refunds are not available for:
- Marketing materials
- Sale or promotional items
- Discontinued products
- Closeout items
- Outdated products
Shipping and handling charges are non-refundable unless the order has not yet shipped.
Important Product Use DisclaimerSome products sold by InstaMed may contain peptides.
May produce variable results depending on individual physiology and are designed to be used under the supervision of a qualified healthcare professional.
InstaMed products should be used with appropriate monitoring when recommended by a healthcare provider.
Improper use, misuse, self-administration without medical oversight, or use outside recommended guidelines may increase risk of adverse effects.InstaMed Pharmaceuticals is not liable for adverse outcomes resulting from improper use, misuse, or use without appropriate professional supervision.
How to Request a RefundTo request a refund:
-
-
- Return the product to:InstaMed Pharmaceuticals, Inc.12411 S 265 W Ste ADraper, UT 84020
- Include written documentation containing:
-
-
-
- Order or Invoice Number
- Customer Name and Contact Information
- Reason for the refund request
-
All containers (opened or unopened, full or empty) must be returned.
Returned items must be postmarked within 30 days of the shipment date.Customers are responsible for return shipping costs.
Processing Time
Once a return package is received, please allow up to 30 days for refund processing.After the refund is electronically issued:Funds typically appear on the original payment method within 5–7 business days, depending on the financial institution.If the electronic refund cannot be processed, InstaMed will attempt to contact the customer up to three (3) times via phone or email to arrange a check refund.
Late Returns
Refund requests submitted more than 30 days after the shipment date are not eligible for refund.If items are returned outside the eligible refund window:The customer will be notified via emailThe returned items will be held for 21 days pending customer instructionsCustomers may request the items be shipped back at their expense. If no response is received within 21 days, the items may be destroyed without further notice.
Returns Without Documentation
Returns Without Documentation
Returns received without written instructions or order identification will be held for up to 90 days while the Company attempts to contact the customer.If no response is received within 90 days:
- The product will be destroyed
- The refund will be forfeited
Incorrect Address or Failed Delivery
Orders returned due to:
- Incorrect shipping address
- Failed delivery attempts
may be reshipped at the customer’s request, but additional shipping and handling fees will apply.
Damaged or Missing Orders
Customers must report damaged or missing shipments within 15 business days of the shipment date.To report an issue, contact:hello@getinstamed.comor call 844-447-7100Customers may be asked to initiate a carrier investigation. This process can take up to 15 business days depending on the shipping carrier.Damaged items must remain in original packaging and may be picked up by the carrier for return.Once the damaged product is received by InstaMed, a replacement product will be issued.
Product Exchanges
Product Exchanges
InstaMed does not currently offer product exchanges.Customers wishing to try a different product may:
-
-
- Request a refund following the return policy
- Place a new order separately
-
