InstaMed Pharmaceuticals, Inc.
No Refund, Returns, or Exchanges Policy
Instamed Pharmaceuticals, Inc. ("InstaMed" or "the Company") provides dietary supplement products. Because InstaMed cannot control, and does not claim to control, an individual's biological response to any dietary supplement, all sales are final. InstaMed does not offer refunds, returns, or exchanges on any product for any reason, including but not limited to dissatisfaction with results, change of mind, or individual variability in response.
Why We Do Not Offer Refunds, Returns, or Exchanges
Responses to dietary supplements and peptide-based products vary significantly from person to person based on individual physiology, health status, lifestyle, and other factors outside InstaMed's control. Because InstaMed cannot predict, guarantee, or control how any individual's body will respond to a product, InstaMed cannot offer refunds, returns, or exchanges based on results, effectiveness, or personal experience with a product.
This policy applies to all orders placed directly with InstaMed, regardless of the reason for the request, including opened, unopened, used, or unused product.
Order Cancellations
Once an order has been submitted, it enters processing immediately and cannot be modified or canceled. Please review your order carefully, including product selection and shipping information, before completing checkout.
Damaged, Defective, or Incorrect Orders
This policy does not apply to orders that arrive damaged, defective, or incorrect. Customers must report any such issue within 15 business days of the shipment date by contacting:
Email: hello@getinstamed.com
Phone: 844-447-7100
Customers may be asked to assist with a carrier investigation, which can take up to 15 business days depending on the shipping carrier. Damaged items must remain in their original packaging and may be picked up by the carrier for return. Once InstaMed receives and confirms the damaged, defective, or incorrect product, a replacement will be issued. This section addresses shipping and fulfillment errors only and does not constitute a refund, return, or exchange based on product results or individual response.
Incorrect Address or Failed Delivery
Orders returned due to an incorrect shipping address provided by the customer, or due to failed delivery attempts, may be reshipped at the customer's request. Additional shipping and handling fees will apply to any reshipment.
Important Product Use Disclaimer
Some products sold by InstaMed may contain peptides.
Responses to InstaMed products may vary depending on individual physiology, and products are designed to be used under the supervision of a qualified healthcare professional.
InstaMed products should be used with appropriate monitoring when recommended by a healthcare provider.
Improper use, misuse, self-administration without medical oversight, or use outside recommended guidelines may increase the risk of adverse effects. InstaMed Pharmaceuticals is not liable for adverse outcomes resulting from improper use, misuse, or use without appropriate professional supervision.
Contact Us
If you have questions about this policy, please contact:
Email: hello@getinstamed.com
Phone: 844-447-7100
InstaMed Pharmaceuticals, Inc.
12411 S 265 W, Suite A
Draper, UT 84020
