Shipping Policy
Last updated: [Month Day, Year]
Thank you for shopping with InstaMed Pharmaceuticals, Inc. ("InstaMed," "we," "us," or "our"). This Shipping Policy explains how we process and ship orders placed through our website. By placing an order with us, you agree to the terms outlined below.
Order Processing Time
Orders are typically processed and shipped within 24–48 hours (excluding weekends and holidays) of order confirmation. Processing times are estimates only and are not guaranteed. Actual processing time may vary and be extended due to factors including, but not limited to:
- Order volume, including periods of high demand or promotional activity
- Staffing availability
- Payment verification or fraud review
- Product availability and inventory levels
- Address or order information requiring confirmation
- Circumstances beyond our reasonable control (see Force Majeure below)
We do not guarantee same-day, next-day, or any specific processing timeframe unless expressly stated in writing at the time of purchase. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Methods & Delivery Estimates
Shipping carrier and method selection is at InstaMed's discretion unless otherwise specified at checkout. Estimated delivery times provided at checkout or in shipping confirmation emails are estimates provided by the carrier and are not guaranteed by InstaMed. Delivery times begin once a package is picked up by the carrier and do not include order processing time.
InstaMed is not responsible for carrier delays once a package has been tendered to the carrier, including but not limited to delays caused by weather, natural disasters, carrier operational issues, customs (if applicable), or incorrect address information provided by the customer.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information, where available. Please allow up to 24 hours for tracking information to update after a shipping confirmation is sent.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout. InstaMed is not liable for orders that are delayed, misdelivered, or lost as a result of incorrect, incomplete, or outdated address information provided by the customer. Address changes requested after an order has been submitted for processing cannot be guaranteed.
Lost, Stolen, or Damaged Packages
InstaMed is not responsible for packages that are lost, stolen, or damaged after being marked as "delivered" by the carrier. If your order arrives damaged or you believe your package is lost or missing, please contact our support team within [X] days of the delivery date (or expected delivery date) so we can assist in filing a claim with the carrier. Resolution of lost or damaged package claims is subject to the shipping carrier's policies and investigation timelines, and is not guaranteed.
Order Delays & Changes
InstaMed reserves the right to modify, delay, split, or cancel any order at its sole discretion, including in cases of suspected fraud, product unavailability, pricing errors, or other operational reasons. We will make reasonable efforts to notify customers of any significant delay or change affecting their order.
Undeliverable / Refused Packages
Packages returned to InstaMed as undeliverable (e.g., due to an incorrect address, refusal of delivery, or failure to claim from a carrier facility) may be subject to additional shipping fees to reship, or may be refunded minus original shipping costs, at InstaMed's discretion.
Force Majeure
InstaMed shall not be liable for any delay or failure to ship, process, or deliver orders resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, extreme weather, pandemic or public health emergencies, labor disputes, carrier disruptions, government action, or other unforeseen circumstances.
Questions About Your Order
For questions regarding shipping, order status, or delivery issues, please contact our support team at (385) 452-9823. Our team is ready to help and can provide the most up-to-date information regarding your order.
InstaMed Pharmaceuticals, Inc. reserves the right to update or modify this Shipping Policy at any time without prior notice. Continued use of our website and services following any changes constitutes acceptance of the revised policy.
